Troubleshooting: guests can't scan or upload

It's the middle of the event and something isn't working. Start here.

"The QR code won't scan"

Check the size and light. Codes smaller than ~3 cm or in dim corners scan poorly — move the sign under light, or share the link verbally ("search the couple's names — the link is on your table card")

Try the camera app directly. Every modern phone scans QR codes from the built-in camera; no separate scanner app is needed

Glare on glossy print or screens defeats scanning — tilt the sign

"My name isn't on the list"

Add them in seconds: open Guests → Add guest from your phone. They can check in immediately.

"Uploads aren't going through"

Venue Wi-Fi and dead zones are the usual culprit — have the guest switch between Wi-Fi and mobile data

Check your storage — if the event's storage is full, new uploads are declined; add a storage pack and uploads resume instantly

Very large videos take a while on venue internet — the upload continues as long as the page stays open

"The live wall isn't updating"

The wall needs a live internet connection. Refresh the page on the device driving the screen — it picks up right where it left off.

Still stuck?

Contact support — include your event name and what guests are seeing. Event-day issues are prioritized.