Projects are the core organizational unit in Helmdesk. Each project represents an app, product, or service that you want to provide support for.
How to Create a Project
Log in to your Helmdesk dashboard
Click Projects in the sidebar
Click the + New Project button
Fill in your project details:
- Name — The display name for your project (e.g., "My SaaS App")
- Slug — A URL-friendly identifier used in your public portal links
Click Create
After Creating a Project
Once your project is created, you can:
Set up branding — Go to project Settings to add a brand name, primary color, logo, and website URL
Configure your helpdesk — Start receiving tickets through the public portal or API
Write articles — Create knowledge base content for your customers
Set up email templates — Design transactional emails with Handlebars variables
Generate API keys — Access your project programmatically via the SDK or REST API
Public Portal
Every project gets a free public portal at /p/your-slug with:
A branded landing page
A support ticket submission form
A searchable knowledge base
Share these links with your customers or embed them in your app.
