Creating Your First Project

Projects are the core organizational unit in Helmdesk. Each project represents an app, product, or service that you want to provide support for.

How to Create a Project

Log in to your Helmdesk dashboard

Click Projects in the sidebar

Click the + New Project button

Fill in your project details:

- Name — The display name for your project (e.g., "My SaaS App")

- Slug — A URL-friendly identifier used in your public portal links

Click Create

After Creating a Project

Once your project is created, you can:

Set up branding — Go to project Settings to add a brand name, primary color, logo, and website URL

Configure your helpdesk — Start receiving tickets through the public portal or API

Write articles — Create knowledge base content for your customers

Set up email templates — Design transactional emails with Handlebars variables

Generate API keys — Access your project programmatically via the SDK or REST API

Public Portal

Every project gets a free public portal at /p/your-slug with:

A branded landing page

A support ticket submission form

A searchable knowledge base

Share these links with your customers or embed them in your app.