Helmdesk Help Center
Find answers to common questions and learn how to get the most out of Helmdesk.
The Auto-Close agent: clear out stale tickets
Automatically close tickets that have gone quiet so your queue reflects what actually needs attention.
The Email Health agent: protect your deliverability
A ranked, plain-language checklist of what’s hurting your email deliverability and how to fix it.
The Weekly Digest agent: your week in support
A scheduled email summarizing the week’s tickets, trends, and what needs attention.
The Widget Answer agent & the embeddable widget
Install the support widget on your site and let the Widget Answer agent answer visitors from your articles, with citations.
Reviewing agent activity: approve and revert
Where to find everything your agents have done, and how to approve good work or undo the rest.
Keeping your knowledge base answer-ready (semantic search)
How Helmdesk’s semantic search finds the right article, and how to write articles that agents can use.
The KB Gap Analysis agent: write the docs you’re missing
Find the questions customers keep asking that no article answers — and get a draft to fill the gap.
The Auto-Responder agent: instant first replies
How the Auto-Responder drafts a grounded reply to every new ticket — and why it never sends without you.
AI Agents in Helmdesk: an overview
What AI agents are, how the review queue keeps you in control, and where to turn them on.
MCP Integration and Usage Examples
Connect AI agents to Helmdesk via MCP. Practical examples for triaging tickets, searching articles, sending emails, and automating support workflows with Claude, Cursor, and other AI tools.
Email Templates and Customization
Customize outgoing emails with Handlebars templates, layouts, and partials. Covers template variables, shared templates, API sending, and provider configuration.
Setting Up Webhooks
Configure webhooks to receive real-time notifications when tickets, emails, and articles change. Includes payload format, signature verification, and retry policy.
API Keys and Permissions
Learn how to create API keys with scoped permissions and IP allowlists. Control exactly what each key can access.
Connecting AI Agents via MCP
Connect Claude Desktop, Cursor, or any AI agent to your Helmdesk project using the Model Context Protocol. Step-by-step setup guide with configuration examples.
Using the SDK and REST API
Install the Node.js SDK, generate API keys, and integrate Helmdesk into your app with code examples.
Writing Knowledge Base Articles
How to create, organize, and publish help articles for your customers using Markdown and categories.
Managing Support Tickets
Learn how to view, reply to, and manage support tickets with AI-powered features and priority levels.
Creating Your First Project
Step-by-step guide to creating your first project in Helmdesk and setting up your public support portal.
What is Helmdesk?
Learn what Helmdesk is, who it's for, and the key features it offers for managing support, email, and knowledge base.