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Helmdesk Help Center

Find answers to common questions and learn how to get the most out of Helmdesk.

AllGetting StartedUsing the DashboardAPI & Integrations

Using the SDK and REST API

Install the Node.js SDK, generate API keys, and integrate Helmdesk into your app with code examples.

API & Integrations5/28/2026

Writing Knowledge Base Articles

How to create, organize, and publish help articles for your customers using Markdown and categories.

Using the Dashboard5/28/2026

Managing Support Tickets

Learn how to view, reply to, and manage support tickets with AI-powered features and priority levels.

Using the Dashboard5/28/2026

Creating Your First Project

Step-by-step guide to creating your first project in Helmdesk and setting up your public support portal.

Getting Started5/28/2026

What is Helmdesk?

Learn what Helmdesk is, who it's for, and the key features it offers for managing support, email, and knowledge base.

Getting Started5/28/2026

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