AI Agents in Helmdesk

AI agents are background assistants that work your support queue for you. Each agent does one job well — drafting a reply, closing a stale ticket, spotting a documentation gap — and every action an agent takes is yours to review before it sticks.

The agents

| Agent | What it does |

|---|---|

| Auto-Responder | Drafts a reply to new tickets from your knowledge base |

| Auto-Close | Warns and then closes tickets that have gone quiet |

| KB Gap Analysis | Finds recurring questions with no matching article and drafts one |

| Email Health | Inspects SPF/DMARC, bounce rates and suppressions, and ranks fixes |

| Weekly Digest | Emails your team a summary of the week's support activity |

| Widget Answer | Answers visitor questions in your embeddable widget, with citations |

Propose, then approve

Agents run in propose mode. Nothing is sent to a customer, published, or permanently changed without your say-so. When an agent acts, it logs the action to the Activity queue with an Approve and a Revert button. Approving a drafted reply posts it; reverting an auto-closed ticket reopens it. You stay in control.

Turning agents on

Open a project and go to Agents. Each agent is a card showing its current On/Off state for that project. Click a card to configure it and toggle it on. Agents are configured per project, so you can run a chatty Auto-Responder on one product and leave another untouched.

Plan requirement

AI Agents are available on the Pro, Team, and Business plans. On the Free plan the Agents page shows an upgrade prompt. You can compare plans on the pricing page.