Simple, transparent pricing
Start free. Upgrade when you need more. No per-seat pricing — your whole team gets access.
All AI features included. No per-resolution fees. Ever.
Free
For trying it out on one app
Free forever
Starter
For solo developers shipping real products
AI included — no per-resolution fees
Start with StarterGrowth
For teams whose support volume is climbing
AI included — no per-resolution fees
Start with GrowthEnterprise
For organizations with compliance and SLA needs
Quoted per organisation
AI included — no per-resolution fees
Talk to usEvery paid plan includes unlimited seats and all AI features. Tickets beyond your plan keep flowing and are billed per ticket at month end, up to 3× your allowance — never per seat, and never per AI resolution.
Frequently asked questions
Can I switch plans at any time?
Yes. You can upgrade, downgrade, or cancel your plan at any time. When you upgrade, the change takes effect immediately. When you downgrade, you keep your current plan until the end of the billing period.
What happens when I hit a limit?
On a paid plan, tickets past your monthly allowance keep flowing and are billed at your plan's per-ticket rate — $0.06 on Starter, $0.04 on Growth — on a separate invoice at the start of the next month. We email you when you cross the allowance. Overage stops at three times your allowance: past that, new tickets pause until the month rolls over (or you upgrade). On Free, new tickets pause at the allowance. Other limits prompt an upgrade instead, and we never delete your data.
Do you offer annual billing?
Yes. Annual billing saves you 20% compared to monthly pricing. You can switch between monthly and annual billing at any time.
Is there a free trial for paid plans?
The Free plan is fully functional — not a trial. When you're ready for more, upgrading is instant. No credit card required to start.
Do you charge per seat?
No. Every paid plan includes unlimited team members. Our agents exist to reduce how much your team has to touch each ticket — charging per seat would mean earning less the better they work.
What counts as a ticket?
A ticket counts once, when it is opened — however many messages follow, and whether a person or an agent replies. Sandbox tickets never count, and a ticket you delete before month end (spam, say) is not billed. There is never both a ticket fee and an AI-resolution fee for the same thread.
Are AI features really included? No per-resolution fees?
Yes. Unlike tools that charge $0.50–$1.00 per AI resolution, our AI features — suggested replies, auto-classification, article drafting, and more — are included on every paid plan with no per-resolution fee. You pay for tickets handled, whether a human or an agent handles them.
What payment methods do you accept?
We accept all major credit cards through Stripe. On Enterprise we can also arrange invoicing for annual commitments.