Helmdesk consolidates your helpdesk, knowledge base and transactional emails all in one place — with an MCP server and SDK so you can manage tickets, write docs, and send email straight from Claude, Cursor, or your code.
Free tier available · No credit card required
Connect Claude, Cursor, or any AI agent to your helpdesk via the Model Context Protocol. Your agent reads tickets, drafts replies, searches your knowledge base, and sends emails — all in natural language.
Connect once, then talk to your helpdesk in plain language. Your assistant figures out the steps and runs them for you.
Setup — one JSON block
{
"mcpServers": {
"helmdesk": {
"command": "npx",
"args": ["-y", "@helmdesk/mcp"],
"env": { "HELMDESK_API_KEY": "sk_live_..." }
}
}
}Install the SDK. Initialize with your API key. Create tickets, send emails, and search articles — all with typed methods and clear error handling.
Each project gets its own ticket queue, public support portal, and email notifications. Customers submit tickets without creating an account. AI suggests replies from your knowledge base.
#142 · Cannot upload files larger than 10MB
I'm trying to upload a CSV file that's about 15MB but getting a "File too large" error. Is there a way to increase the limit?
The default upload limit is 10MB. You can increase it by updating the MAX_FILE_SIZE environment variable in your project settings...
Not vibes — contracts. Every AI feature has a specific job, runs on Gemini, and degrades gracefully when you don't have an API key configured.
AI drafts ticket responses using your knowledge base. Streaming output — starts typing in under a second.
Incoming tickets are classified by priority and category instantly. One click to apply.
Turn resolved tickets into knowledge base article drafts. Title, body, and category generated.
Customers see relevant articles as they type. Reduces ticket volume before they even submit.
AI detects Handlebars variables in email templates and generates types and example values.
Get a streaming summary of your ticket backlog — patterns, urgent items, and trends.
Write markdown articles organized by category. Publish to a public help center your customers can search — AI suggests relevant articles as they type their support question, reducing ticket volume.
my-saas Help Center
Suggested articles
Browse by category
Getting Started
5 articles
API Reference
8 articles
Billing
3 articles
Troubleshooting
6 articles
Template Editor
{{#layout "default"}}
<h1>Welcome, {{name}}!</h1>
<p>Thanks for joining.</p>
<a href="{{activationUrl}}">
Activate your account
</a>
{{/layout}}
AI Detected Variables
Preview
Welcome, Jane!
Thanks for joining.
Activate your accountBuild Handlebars templates with layouts and partials. AI detects variables automatically. Preview with sample data and send via the SDK or REST API — no email service configuration needed.
Auto-Responder
Response tone
When to trigger
On new ticket creation, if no staff reply within 5 minutes
Recent executions
Turn on AI agents that work your tickets for you. Draft replies from your knowledge base, close stale tickets after inactivity, get weekly email digests, and spot gaps in your docs — every action is yours to review before it sticks, and it's all configurable per project.
Ship your application logs to Helmdesk and the Log Watch agent becomes your error watchdog. Similar errors are grouped into one issue, and when something new breaks — or a known error keeps recurring — you get an email and an inbox alert, not a silent production failure.
Logs · Errors
Payment failed: card declined
checkout · 14× · last seen 2 min ago
Model gemini-2.5-flash is no longer available
ai · 6× · last seen 1h ago
Slow query: SELECT * FROM orders (2.4s)
db · 3× · acknowledged
Log Watch → you
[my-saas] 2 errors need your attention
Recurring error in checkout: 14× in the last hour
Pricing
Start free. Upgrade when you need more. No per-seat pricing — your whole team gets access.
All AI features included. No per-resolution fees. Ever.
For solo developers getting started
Free forever
For developers shipping multiple apps
AI included — no per-resolution fees
Start with ProFor teams managing operations at scale
AI included — no per-resolution fees
Start with TeamFor organizations with custom needs
Tailored to your organization
AI included — no per-resolution fees
Contact usHelpdesk, email, knowledge base, customers, and AI agents — running across all your projects in under five minutes.