Helmdesk vs Intercom
All the power, none of the per-seat math
Intercom charges $29–$132 per seat per month, plus $0.99 per AI resolution. Helmdesk gives your whole team access for one flat price with AI included.
Feature comparison
| Feature | Helmdesk | Intercom |
|---|---|---|
| Pricing model | Flat per-plan pricing | Per seat/month |
| Entry price | Free (then $29/mo) | $29/seat/mo (Essential) |
| AI cost | Included in all paid plans | $0.99 per AI resolution |
| Multi-project support | ||
| Email gateway | ||
| Knowledge base | ||
| SDK / API | TypeScript SDK + REST API | REST API + JS SDK |
| Real-time updates |
Real-world cost comparison
Solo developer with 3 apps
1 person managing support for 3 separate products
Intercom$29/mo
1 seat on Essential plan — but each app needs a separate workspace, so $87/mo total
Helmdesk$29/mo
Pro plan: 5 projects, 1 subscription
Save ~$58/mo with Helmdesk
Team of 5 with 3 apps
5 support agents across 3 products, using AI features
Intercom~$435+/mo
5 seats x $29/seat x 3 workspaces = $435/mo, plus $0.99 per AI resolution
Helmdesk$79/mo
Team plan: 15 projects, 10 members, AI included
Save ~$356+/mo with Helmdesk
Choose Helmdesk if…
- You manage support for multiple apps or products
- You want AI features without unpredictable per-resolution costs
- You need a built-in email gateway and knowledge base
- You prefer developer-first tools with a TypeScript SDK
- You want predictable, flat-rate pricing as your team grows
Choose Intercom if…
- You need a mature live chat widget with extensive customization
- You rely on a large marketplace of third-party integrations
- You need advanced product tours and onboarding flows
- You're a large enterprise with a dedicated support budget
Ready to simplify your support stack?
Start free with Helmdesk. No credit card required. Manage all your apps from a single dashboard with AI included.