Helmdesk vs Help Scout
Multi-product support without per-user fees
Help Scout charges $25–$75 per user per month, plus $0.75 per AI resolution. Helmdesk gives your whole team flat-rate access with AI included and multi-project support built in.
Feature comparison
| Feature | Helmdesk | Help Scout |
|---|---|---|
| Pricing model | Flat per-plan pricing | Per user/month |
| Entry price | Free (then $29/mo) | $25/user/mo (Standard) |
| AI cost | Included in all paid plans | $0.75 per AI resolution |
| Multi-project support | ||
| Email gateway | ||
| Knowledge base | ||
| SDK / API | TypeScript SDK + REST API | REST API |
| Real-time updates |
Real-world cost comparison
Solo developer with 3 apps
1 person managing support for 3 separate products
Help Scout$25/mo
1 user on Standard plan — but limited to 2 mailboxes, so Plus at $50/user/mo for more
Helmdesk$29/mo
Pro plan: 5 projects, 1 subscription, all in one dashboard
Comparable price with multi-project built in
Team of 5 with 5 apps
5 support agents across 5 products, using AI features
Help Scout~$250+/mo
5 users x $50/user (Plus for multi-mailbox), plus $0.75 per AI resolution
Helmdesk$79/mo
Team plan: 15 projects, 10 members, AI included
Save ~$171+/mo with Helmdesk
Choose Helmdesk if…
- You ship multiple products and need one support hub for all of them
- You want AI features without worrying about per-resolution costs
- You need a built-in email gateway for transactional and support email
- You want a developer-first experience with a TypeScript SDK
- You prefer flat-rate pricing that stays predictable as your team grows
Choose Help Scout if…
- You need a polished, non-technical shared inbox experience
- You rely on Beacon (embedded help widget) for in-app support
- Your team prefers a more traditional, email-centric workflow
- You need extensive third-party integrations out of the box
Ready to simplify your support stack?
Start free with Helmdesk. No credit card required. Manage all your apps from a single dashboard with AI included.