Helmdesk vs Freshdesk A Freshdesk alternative priced by apps, not agents.
Freshdesk charges $19 to $89 per agent a month, billed annually, and support for several products starts on Pro. Helmdesk covers three apps on one plan, each with its own help centre, with unlimited seats and AI drafting included.
Through Nov 30: 30% off Starter or Growth for 3 months with code SHIP30 at checkout.
Side by side
Feature comparison
| Feature | Helmdesk | Freshdesk |
|---|---|---|
| Pricing unit | Per plan, sized by apps and tickets | Per agent, per month |
| Paid plans from | $39/mo, or $31 billed annually (Starter) | $19 per agent billed annually, $23 monthly (Growth) |
| AI pricing | Included on paid plans, no per-resolution fee | 500 AI Agent sessions included once, then $49 per 100 sessions |
| Several apps or products | 3 apps on Starter, 10 on Growth, each with its own help centre | Multi-product portals from Pro ($55 per agent) |
| Help centre | Yes | Yes |
| MCP server for AI agents | 73 tools across tickets, customers, email, docs, feedback and logs; read and write | Yes (metered, $15 per 1,000 actions) |
| Error logs from your app, grouped into issues | Yes | No |
Freshdesk list prices as published on freshworks.com, October 2026. Check their page for current pricing.
The arithmetic
What it costs for a small team with several apps
Two common set-ups, priced on each product's published list prices. The sums are shown so you can redo them for your own team.
Solo developer with 3 apps
One person answering for three products, under 1,000 tickets a month in total. Both billed annually.
- 1 × Pro agent, multi-product portals ($55)$55
Like for like: a portal per app, which Freshdesk offers from Pro. Growth ($19) runs one product.
Plus $49 per 100 AI Agent sessions after the first 500
Starter: 3 apps, a help centre each, unlimited seats, AI drafting included.
$55 − $31 = $24/mo less with Helmdesk, before usage charges
Team of 5 with 3 apps
Five people across three products, about 3,000 tickets a month. Both billed annually.
- 5 × Pro agents ($55)$275
Pro, billed annually.
Plus $49 per 100 AI Agent sessions after the first 500
Growth: 10 apps, 7,500 tickets a month, unlimited seats, AI included.
$275 − $119 = $156/mo less with Helmdesk, before usage charges
Freshdesk list prices as published on freshworks.com, October 2026. Check their page for current pricing.
Choose Helmdesk if…
- You want each app to have its own help centre without moving to a higher tier
- You want AI drafting included instead of buying session packs
- You want transactional email and error logs next to your tickets
- You want a TypeScript SDK and an MCP server with write access
- You want the price to stay flat as your team grows
Choose Freshdesk if…
- You support one product and want the lowest per-agent price (Growth, $19)
- You already use other Freshworks products
- You need many products on one portal at scale
- You want an AI agent that resolves conversations on its own
Pricing
Priced by apps and tickets, not by people.
Free for your first app. Starter $39/mo for 3 apps, unlimited seats.
Annual billing saves 20%. No per-seat fees on paid plans, no per-resolution AI fees.
Through Nov 30: 30% off Starter or Growth for 3 months with code SHIP30 at checkout.
- Free1 app$0
- Starter3 apps$39/mo
- Growth10 apps$149/mo
- Enterprise: more apps and volume, quoted. Talk to us
FAQ
Helmdesk and Freshdesk
How is Freshdesk priced?
Per agent per month: Growth $19, Pro $55, Enterprise $89 billed annually ($23, $66 and $107 monthly). Each plan includes 500 AI Agent sessions once per account; more cost $49 per 100.
Can Freshdesk support several products?
Yes. Freshdesk’s multi-product portals are available from the Pro plan.
Does Helmdesk have a free plan like Freshdesk’s?
Helmdesk’s Free plan covers 1 app with 2 seats and does not expire. AI drafting starts on Starter.
One desk for every app, at one price.
Free for your first app. Starter $39/mo for 3 apps, unlimited seats. No card.