The KB Gap Analysis agent

Your customers tell you what's missing from your documentation — every time they open a ticket about something you haven't written down. The KB Gap Analysis agent clusters tickets that have no matching article and drafts a new knowledge-base article to fill each gap.

How it works

The agent reviews recent tickets and groups recurring topics.

For topics with no good article match, it drafts an article (title + body).

Each draft is saved with draft status and logged to the Activity queue.

You review, edit if needed, and Approve to publish — or discard the draft.

Approved articles immediately become available to the public knowledge base, the Widget Answer agent, and the Auto-Responder. Filling one gap improves every one of those at once.

Enabling it

Open Agents → KB Gap Analysis, toggle it On, and save. Drafts will appear in Agent activity as the agent finds gaps.

Reviewing drafts

Drafts never publish themselves. Open Agent activity, find a "Drafted a knowledge base article" entry, open the draft to read and edit it, then Approve to publish.