Helmdesk Help Center
Find answers to common questions and learn how to get the most out of Helmdesk.
The Email Health agent: protect your deliverability
A ranked, plain-language checklist of what’s hurting your email deliverability and how to fix it.
The Weekly Digest agent: your week in support
A scheduled email summarizing the week’s tickets, trends, and what needs attention.
The Widget Answer agent & the embeddable widget
Install the support widget on your site and let the Widget Answer agent answer visitors from your articles, with citations.
Reviewing agent activity: approve and revert
Where to find everything your agents have done, and how to approve good work or undo the rest.
Keeping your knowledge base answer-ready (semantic search)
How Helmdesk’s semantic search finds the right article, and how to write articles that agents can use.
The KB Gap Analysis agent: write the docs you’re missing
Find the questions customers keep asking that no article answers — and get a draft to fill the gap.
The Auto-Responder agent: instant first replies
How the Auto-Responder drafts a grounded reply to every new ticket — and why it never sends without you.
AI Agents in Helmdesk: an overview
What AI agents are, how the review queue keeps you in control, and where to turn them on.