The Weekly Digest agent

The Weekly Digest agent emails your team a summary of the week's support activity on a schedule — ticket volume, resolution trends, and what's still waiting — so everyone has the picture without digging through the dashboard.

What's in the digest

Tickets opened, resolved, and still open

Notable trends week over week

A nudge toward anything that needs attention

Enabling it

Open Agents → Weekly Digest, toggle it On, and save. The digest is delivered to your team on its weekly schedule. Like every agent, its runs are recorded in Agent activity.