Helmdesk Help Center
Find answers to common questions and learn how to get the most out of Helmdesk.
MCP Integration and Usage Examples
Connect AI agents to Helmdesk via MCP. Practical examples for triaging tickets, searching articles, sending emails, and automating support workflows with Claude, Cursor, and other AI tools.
Setting Up Webhooks
Configure webhooks to receive real-time notifications when tickets, emails, and articles change. Includes payload format, signature verification, and retry policy.
API Keys and Permissions
Learn how to create API keys with scoped permissions and IP allowlists. Control exactly what each key can access.
Connecting AI Agents via MCP
Connect Claude Desktop, Cursor, or any AI agent to your Helmdesk project using the Model Context Protocol. Step-by-step setup guide with configuration examples.
Using the SDK and REST API
Install the Node.js SDK, generate API keys, and integrate Helmdesk into your app with code examples.