Helmdesk is a multi-tenant operations platform built for developers and SaaS teams. It combines a helpdesk, email gateway, and knowledge base into a single, unified tool.
Why Helmdesk?
Most support tools are designed for large enterprises with complex workflows. Helmdesk takes a different approach — it gives developers the tools they actually need without the bloat:
Helpdesk — Receive and manage support tickets from your customers. Tickets can be submitted through a public portal or created via the API/SDK.
Knowledge Base — Write and publish help articles so customers can self-serve before opening a ticket.
Email Gateway — Send transactional emails using customizable Handlebars templates with built-in tracking.
API & SDK — A fully typed Node.js SDK and REST API for programmatic access to tickets, emails, and articles.
AI-Powered — Smart reply suggestions, automatic ticket classification, article drafting, and more.
Who is it for?
Helmdesk is ideal for indie developers, small SaaS teams, and agencies who want a clean, modern support stack without managing multiple tools.
Key Features
Multi-project support within a single account
Public customer portals with branded theming
Team collaboration with role-based access
Stripe-powered billing with Free, Pro, and Team tiers
Webhook integrations for real-time event notifications