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Introducing Helmdesk: One Operations Layer for All Your Apps

3 min read
announcement

If you run more than one app, you already know the problem. Each product needs its own support inbox, its own transactional email setup, its own knowledge base. Before you know it, you are paying for three tools per product and context-switching across a dozen dashboards.

We built Helmdesk to fix this. One dashboard. All your apps. Helpdesk, email gateway, and knowledge base — unified.

The Three Pillars

Helpdesk

A unified inbox that pulls tickets from every project into one view. Customers submit tickets through a public support portal (no login required), and your team manages everything from a single dashboard.

Each project gets its own ticket queue, but you see them all in one place. Real-time updates via WebSocket mean new tickets appear instantly — no refreshing.

Helmdesk unified inbox showing tickets across multiple projects

Email Gateway

Stop copying email templates between projects. Helmdesk gives you a centralized template system with layouts, partials, and Handlebars variables. Write a template once, share it across projects, and send through your own email provider (Brevo, Resend, or any SMTP server).

The gateway supports environment-aware sending (production vs staging vs sandbox), suppression lists, and a kill switch for when you need to stop all outbound email immediately.

Knowledge Base

Every project gets a public knowledge base with full-text search. Write articles in a rich editor, organize by category, and publish to a branded portal at /p/your-project/articles.

When a customer starts typing a support ticket, Helmdesk suggests relevant articles before they submit — reducing ticket volume without any extra work from your team.

AI That Does Not Charge Per Resolution

Every paid plan includes six AI features with no per-resolution fees:

  • Suggested replies — drafts a response using your knowledge base as context
  • Auto-classification — categorizes incoming tickets by type (bug, feature request, billing, how-to)
  • Article drafting — turns resolved ticket threads into publishable knowledge base articles
  • Smart suggestions — surfaces relevant articles before a customer submits a ticket
  • Template analysis — detects Handlebars variables and generates schemas from your email templates
  • Queue summary — weekly digest of your open tickets, stale items, and trends

Competitors charge $0.50–$1.00 per AI resolution. On Helmdesk, it is included. Period.

Built for Developers

Helmdesk is not a drag-and-drop customer messaging tool. It is an operations platform for people who write code.

  • TypeScript SDK — npm install @helmdesk/sdk and you are sending emails and creating tickets in 3 lines
  • REST API — 12 endpoints with bearer token auth. Create tickets, send emails, search articles, trigger AI
  • Webhooks — get notified when tickets are created, resolved, or updated
  • Workflows — auto-responder, auto-close stale tickets, weekly digest, knowledge base gap analysis
import { Helmdesk } from '@helmdesk/sdk'

const helmdesk = new Helmdesk({ apiKey: process.env.HELMDESK_API_KEY })

await helmdesk.tickets.create({
  subject: 'Cannot reset password',
  message: 'I clicked the link but it says expired.',
  customer: { email: 'user@example.com', name: 'Alex' },
})

Pricing

Free to start. Pro at $29/month for up to 5 projects with unlimited tickets and AI. Team at $79/month for 15 projects and advanced features like shared templates and analytics.

No per-seat pricing. No per-resolution AI fees. Your whole team gets access.

Start building for free

One project, 50 tickets/month, no credit card required. Upgrade when you need more.

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